buggy piece of hardware
Customer Rating: 




I purchased the Elite on October 1, 2008. Unfortunately, the console I received does not have the newest chipset. Though I've not played it a lot yet (I bought if for Fable 2, which isn't out yet), it's been amazingly undependable.
The first time I turn it on for any individual sitting, there is no picture. Turning it off-and-on again, however, does supply a picture. I have it connected via an HDMI cable to a Samsung HD flatscreen (model number LN-R268W), which I've had for years and never had a problem with before. It's not the TV (my DVD player works fine via HDMI), nor the cable, so it must be the console. First call to tech support was unhelpful; I imagine I'll have to eventually send it for repair.
At other times, I get a single red ring and a system error message that tells me to call customer support. Turning the console on and off makes it work properly. I called tech support about that too and they were unhelpful.
Though I don't regret buying it (yet), I'm amazed at how buggy it is and how poor customer service seems to be (why on earth can't I buy the extra warranty protection via XBox Live?). As a longtime Mac and Wii user, everything about the XBox strikes me as clunky and poorly designed.