Four stars for the hood, one star for the ordering/delivery process
Customer Rating: 
I really like Amazon, and I've never been disappointed with a purchase before. However, I was forced to buy this elsewhere. After waiting two plus weeks for my order of the II model to ship I was informed it would be 3 months before it would arrive. My kitchen remodel was waiting on this item in order to finish the cabinet install. I changed models and had this one sent. When it arrived, the outside of the box looked fine, but inside it was covered in fingerprints, scratched on one corner, dented across the top, and had a big crease in the stainless below. In short, totally unusable. I wasted nearly a month trying to get this in, and had to put some effort into finding Amazon's number and dealing with distant phone service folks (email was much better). At least the return process was smooth.
Now that I have installed this hood, purchased from a different store, it looks nice and works well. It's a good thing they have lights on the front to let you know the fan is on. It's so quiet I've forgotten it's running several times already. I initially wanted the II or III versions because of their increased power/decreased noise levels, but this one is more than adequate. The only negative I've noticed is that some exhaust goes up thru the lights; the fan portion only really spans the back two burners. Doesn't seem to be a problem, though.
